Refund & Cancellation Policy

WorkXel is provided as a single subscription-based software service rather than separate plan tiers. Customers generally purchase subscriptions based on the number of users. The applicable project, storage, and guest allocations are determined by the WorkXel subscription rules.

Subscription prices and available plans will be displayed before the customer completes payment.

All subscription payments are made in advance for the applicable subscription period.

The base subscription includes 4 users, 6 projects, 600 MB organization storage, and 2 guest places. Each additional user provides 1 additional project and 100 MB of additional organization storage. When 2 additional users have been added, the completed two-user increment provides 1 additional guest place, 3 additional projects in total, and 300 MB of additional storage in total. Additional resources may also be purchased separately where offered.

Unless otherwise stated, displayed subscription prices are exclusive of applicable taxes. Any applicable VAT, GST, sales tax, or other taxes may be charged or handled in accordance with applicable laws and regulations.

Newly registered WorkXel customers may be eligible for a ninety (90) day free trial, subject to the terms and conditions applicable to the offer. The trial allocation includes 10 users, 15 projects, 1,500 MB of organization storage, and 2 guest places.

The free trial period begins when the customer's WorkXel account is activated.

At the end of the free trial period, the customer may choose to subscribe to a paid WorkXel plan to continue using paid features and services.

Sasri Smart Solutions reserves the right to modify or discontinue the free trial offer for future customers. Any changes will not affect an already activated free trial unless otherwise required due to misuse, fraud, or a violation of the WorkXel Terms & Conditions.

Customers may request cancellation of their WorkXel subscription at any time through the available account management options or by contacting Sasri Smart Solutions.

Cancellation of a subscription does not automatically entitle the customer to a refund for the current subscription period.

Where a customer has paid in advance for subscription periods extending beyond the current 30-day period, the customer may request a refund for eligible unused prepaid subscription periods.

If a customer reduces the number of subscribed users or other resources during a paid 30-day period, the reduction does not create a refund for the current period. The reduced allocation applies from the next subscription period in accordance with the WorkXel Terms & Conditions.

Resources added during an active subscription period are charged for the applicable remaining days of that period. Once a mid-period resource purchase has been paid and made available, that payment is generally non-refundable because the resource has been activated for the customer.

Cancellation does not necessarily result in immediate termination of the Organization's access. The Organization will remain subject to the applicable subscription expiration and grace-period rules described in Section 7 of this policy.

Because WorkXel is a digital software service that becomes available immediately upon activation of a paid subscription, the first 30-day subscription period is non-refundable once it has started.

If a customer has paid in advance for subscription periods extending beyond the first month, the customer may request cancellation and a refund for the eligible unused prepaid subscription period.

If a customer has paid in advance for multiple subscription periods and decides to discontinue the service, the customer may request a refund for eligible future periods that have not yet commenced.

Refund requests will be reviewed by Sasri Smart Solutions based on the customer's subscription, payment history, applicable subscription period, and remaining unused prepaid period.

A refund may be refused where:

• The refund relates to a subscription period that has already commenced and been used.
• The request relates to the non-refundable first month of a paid subscription.
• The account has been suspended or terminated due to a violation of the WorkXel Terms & Conditions.
• The payment was made fraudulently or through unauthorized use of a payment method.
• There is evidence of misuse or abuse of the refund process.
• The requested refund is otherwise not applicable under this policy.

Nothing in this policy limits any rights that customers may have under applicable law.

If a customer is charged more than once for the same subscription or is incorrectly charged due to a technical or administrative error, the customer may contact Sasri Smart Solutions to request a correction or refund.

Approved duplicate or incorrect payments will be refunded as appropriate.

Where a refund is approved, Sasri Smart Solutions will make reasonable efforts to process the refund through the original payment method where technically possible.

The actual time required for the refunded amount to appear in the customer's account may depend on the payment method, payment provider, and financial institution.

For payments processed through PayHere, refund availability and processing time may depend on the payment method used. Some refunds may take several days to be reflected in the customer's account, and certain non-card payment methods may require a manual refund process.

WorkXel does not currently use automatic recurring billing. Customers are responsible for making a new payment if they wish to continue their subscription after the current paid period expires.

When an Organization's subscription expires, all users associated with the Organization will be notified when they log in.

A two (2) week grace period will be provided following the subscription end date.

During the grace period:

• Users may continue to work normally with existing projects.
• Existing project and task information remains accessible according to the user's existing permissions.
• The Organization cannot create new projects.
• The Organization cannot add new members or guests.

If the subscription is not renewed during the two-week grace period, access will become further restricted and the Organization will enter a dormant period while its data is retained.

If the Organization later renews after the 14-day grace period, a dormant-period charge equal to 10% of the applicable subscription bill for each dormant period will be charged in addition to the applicable subscription payment. The dormant charge applies while normal member access is restricted and data is retained.

If the subscription is not renewed during the two-week grace period, access will become further restricted.

After the grace period:

• Only the Organization Owner will be permitted to log in.
• The Organization Owner may renew the subscription and restore the Organization's access after payment of the applicable subscription amount and any applicable dormant-period charges.

The Organization's data will be retained on WorkXel servers for 90 days from the original subscription end date, regardless of whether the subscription was voluntarily cancelled or simply allowed to expire.

If the subscription is not renewed within this 90 day period, all data associated with the Organization may be automatically and permanently deleted.

Customers are therefore responsible for exporting or backing up any data they wish to retain before the three-month retention period expires.

Certain sensitive WorkXel information, including project data, project and task chat data, attachments, organization-wide notifications, and team-wide notifications, is encrypted.

Certain encrypted information may require the user's individual access key to recover or access the information.

Customers and users are responsible for securely retaining their individual access keys and any applicable recovery information.

Sasri Smart Solutions may not be able to recover or decrypt certain encrypted information if the required individual access keys are lost, destroyed, or otherwise unavailable.

Cancellation, subscription expiration, or deletion of an Organization does not create an obligation for Sasri Smart Solutions to recover encrypted information where the required access keys are unavailable.

Customers are strongly encouraged to retain important access keys securely and to export or back up important information before cancellation, subscription expiration, or the end of the applicable data-retention period.

At present, WorkXel does not automatically charge customers when their subscription period ends.

Customers are responsible for making a new payment if they wish to continue their subscription after the current paid period expires.

If WorkXel introduces automatic recurring billing in the future, customers will be informed and the applicable Terms & Conditions and subscription policies may be updated accordingly.

The 90 day data-retention period is measured from the original subscription end date, not from the date on which the two-week grace period ends.

After 90 days from the subscription end date, Organization data may be automatically and permanently deleted from active WorkXel systems.

Once data has been permanently deleted, Sasri Smart Solutions may not be able to restore or recover that data.

Data may remain temporarily in system backups after deletion, subject to normal backup-retention, security, legal, and technical requirements.

Customers are responsible for maintaining their own copies of information they wish to retain.

Sasri Smart Solutions may update this Refund & Cancellation Policy from time to time.

Any changes will be published on the WorkXel website with an updated effective date.